**ABOUT THE ROLE** Lead the administration of the CRM (VIVA) & support the operational tasks of CME & Performance Management. **RESPONSIBILITIES**: - Sales Force Effectiveness. - KPI design and maintenance. - Accepts personal ownership for CRM end outcomes. - Expresses responsibility for achieving task through the completion of the desired result. - When faced with challenging circumstances, finds creative solutions to ensure the achievement of the desired outcome. - Proactively participate in all the activities defined according to the position and role, within the framework of the SG-SST Occupational Health and Safety Management System, in pursuit of health and safety care, thus achieving compliance with the defined in the Company's policy in this matter. **SKILLS, COMPETENCIES AND EXPERIENCE**: **Critical functional knowledge** - Bachelor´s degree. - Ideally at least 3 years of experience on CRM administration - Strong interpersonal skills to support internal stakeholders - Fluent in written and spoken English - High proficiency in Excel **Crtical business expertise** - Integrates planning efforts and prioritizes activities to meet deadlines, and maintain high productivity and quality to achieve maximum results - Initiates systems to measure, benchmark and then improve current practice to ensure effectiveness and efficiency for all processes without sacrificing quality or customer service - Discovers missing steps and resolves contradictions, inconsistencies or problems before they become crises - Actively seeks ways of improving current systems, processes and structures **Serving Customers** - Addresses customer’s underlying needs: goes significantly beyond the norm to be available to customers during critical periods - Knows customers’ businesses and proactively seeks information about real, underlying needs beyond those expressed initially - Attempts to anticipate customers’ needs before they are expressed **Relationship building and networking** - Builds strong relationships internally with key stakeholders and business partners - Networks effectively with external vendors and agencies to ensure good business relations and the best service is received - Ability to listen, understand and communicate priorities. - Ability to stay calm and focused under pressure - Committed to foster a diversity, equity, and inclusive environment **Locations**: Bogota, Colombia **Worker Type**: Employee **Worker Sub-Type**: Regular **Time Type**: Full time