TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services. **What You'll Bring**: **Impact You'll Make**: - Highest level of formal schooling for the specific region - 1 - 3 years Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous) - Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English - Excellent listening skills and the ability to deal with irate customers regularly - Ability to work remotely, independently, and have a strong sense of duty. - A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action - Demonstrate attention to detail in all work completed - Collaborates well with others in team oriented environment - Proactively works to improve knowledge and adherence to company processes and procedures - Adapts well to change and can adjust priorities as needed - Displays effective time management skills - Highly computer literate TransUnion Job Title Rep I, Consumer Operations Support