The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. This is an early morning position, working with a team to prepare the store before opening. Primary Responsibilities: Customer Service: Maneuver around the store efficiently, assist customers with questions or requests, and provide excellent service. Pricing and Signage: Change ticket prices and signage swiftly and accurately across the store. Replenish and Restock: Understand customer needs, assist in pulling and preparing merchandise to ensure availability of styles and sizes. Receive and Unload Merchandise: Collaborate with team members to unload trucks and organize backroom stock. Backroom Standards: Maintain a safe, clean, and organized stockroom. Omnichannel Support: Contribute to initiatives like Buy Online Pickup, Ship from Store, and online order processing. Merchandise Strategy: Execute merchandise placement plans efficiently, adhering to standards to enhance customer experience. Learning Environment: Absorb new information related to merchandise, safety, and business processes. Core Competencies & Achievements: Results: Solve problems, make decisions, and drive sales and customer satisfaction. Ownership: Provide excellent customer service, build positive relationships, and take accountability. Intensity: Proactively improve the customer experience with energy and urgency. Work Experience: 1-2 years in retail preferred. JCPenney does not anticipate closing this position in the near future. What You Get: Competitive benefits including medical, dental, vision, life insurance, paid vacation and holidays, and 401(k) with company match. Associates receive discounts on merchandise. Eligibility details are available at http://www.yourjcpbenefits.com . About JCPenney: JCPenney is committed to serving diverse American families with a broad range of products and services, emphasizing inclusivity, quality, and value. With over 650 stores and an online presence, JCPenney aims to connect with customers through shopping and community engagement. Celebrating 120 years in 2022, JCPenney continues to be an iconic American brand. #J-18808-Ljbffr