We are seeking an experienced Lead Support Engineer to join our team and help facilitate the migration to a new Managed File Transfer (MFT) platform. The ideal candidate will possess deep expertise in file transfer protocols, automation within Linux/UNIX environments, and practical experience with CLEO Harmony and Sterling File Gateway. This position demands a collaborative approach, strong communication skills when interacting with clients, and a focus on delivering dependable, secure, and scalable file transfer solutions. Responsibilities Configure and deploy file transfer systems leveraging CLEO Harmony and Sterling File Gateway Develop and execute automation scripts for MFT workflows using shell scripting and Perl Set up and maintain Connect:Direct and file agent scripts to automate data transfers Work closely with network, firewall, and system administrators to resolve connectivity issues involving TCP/IP, FTP, or SFTP Consult with business users to gather requirements and design customized file transfer solutions Deliver 24/7 support for file transfer operations, including participating in on-call schedules and planned maintenance activities Guide and mentor team members while following established engineering processes and practices Collaborate with project leads and assume leadership responsibilities when necessary Requirements At least 5 years of experience in a Support Engineer role Minimum of one year of experience in leading and managing technical teams Extensive hands-on experience with CLEO Harmony and Sterling File Gateway in a live production environment Strong background in Unix/Linux application support and scripting with Bash/Korn Shell and Perl In-depth understanding of file transfer protocols such as SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG Practical knowledge of TCP/IP configurations, troubleshooting processes, and managing MFT workflows Exceptional problem-solving and analytical skills Proven ability to manage multiple projects and tasks within tight deadlines Strong communication and documentation abilities to effectively interact with stakeholders Proficiency in English at a B2 level or higher, both written and spoken Nice to have Hands-on experience with IBM Sterling Connect:Direct Competence in programming languages such as C and Java Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage solutions Knowledge of cloud-based architecture and its underlying principles We offer/Benefits - International projects with top brands - Work with global teams of highly skilled, diverse peers - Healthcare benefits - Employee financial programs - Paid time off and sick leave - Upskilling, reskilling and certification courses - Unlimited access to the LinkedIn Learning library and 22,000+ courses - Global career opportunities - Volunteer and community involvement opportunities - EPAM Employee Groups - Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn