Job summary We are seeking a bilingual Phone Team Manager to lead and oversee our high-performing phone team. This role is critical in ensuring prompt and professional communication with our clients and prospects, maintaining a 95%+ answer rate, and driving operational excellence in call handling and client follow-up. Qualifications - C1 English level - Proven experience managing or supervising a phone-based customer service, inside sales, or call center team is a plus - Strong understanding of phone metrics and performance management. - Excellent organizational and time-management skills. Responsibilities - Manage and mentor the phone team to consistently meet and exceed performance targets. - Ensure all incoming calls are answered immediately and callbacks are made without delay. - Enforce a 95%+ answer rate standard and implement systems to improve responsiveness. Skills - Team leadership - Quality assurance - Performance monitoring - Cross-functional collaboration Benefits - Competitive salary based on experience - Opportunity for growth into Business Development leadership Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora