At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Description: Provides timely responses to customer inquiries by telephone, email or website chatbot in an inbound or outbound contact/service center, consistent with service and quality standards. Resolves routine and some complex problems, communicates solutions or requested information, analyzes customer needs, and refers to other departments as needed. Uses a CRM platform to record activities and research product information. Job Level: Requires full proficiency through training and experience to perform a range of tasks. Works with limited supervision, providing guidance to others. About Iron Mountain: We protect what our customers value most, creating customer value globally with a passion for preserving the physical, transforming the digital, and respecting the environment. We serve 95% of Fortune 1000 companies with a loyal customer base of 225,000. We foster continuous improvement and embrace diversity, encouraging growth for our employees. Responsibilities: Manage responses to internal and external customers efficiently through the CRM Service Cloud platform. Provide support to resolve account closure cases, ensuring service excellence. Prioritize claims and incidents, maintaining traceability from start to finish. Train and guide customers remotely to enhance their service experience. Coordinate with various operational areas to ensure a collaborative work environment. Promote new technologies and leverage customer contact opportunities. Qualifications: Bachelor's degree. Advanced English skills (B2+). Minimum 1 year experience in Service or Customer Service or Call Center. Training in handling, process improvement, or management is desirable. High analytical skills and proficiency with office tools. Excellent communication, teamwork, and adaptability skills. Customer-focused with a passion for service and understanding customer needs. What We Offer: Global organization focused on transformation and innovation. Supportive environment encouraging feedback and authenticity. Connectivity with over 26,000 teammates worldwide. Diversity and inclusion-focused culture. Competitive rewards supporting career, family, and personal well-being. Hybrid work mode (remote and occasional in-office). Transportation services and technology equipment. Opportunities for growth and development. Learn more about us and our values here . If you require accommodations, contact [email protected]. We are committed to equal employment opportunity and diversity in our workforce. #J-18808-Ljbffr