About Us: We are a fast-growing, multi-office pain management medical practice in California, with locations across Northern and Southern California. Our practice focuses on personal injury (PI) lien-based cases, Medicare, and in-network care. We are seeking a proactive, detail-oriented Director of Operations to take ownership of operational workflows, enforce accountability, and drive efficiencies across all departments. Role Overview: The Director of Operations will lead and oversee all non-clinical operations, including scheduling, referrals, HR workflows, billing coordination, and administrative management. This is a leadership role requiring strong organizational skills, the ability to manage U.S.-based team supervisors, and experience in standardizing processes within a healthcare environment. Key Responsibilities: - Audit and document existing workflows across all departments. - Create a unified operations handbook and enforce standardized SOPs. - Manage U.S.-based supervisors to ensure consistent performance and accountability. - Oversee referral and intake processes, implementing same-day response protocols. - Build and monitor KPI dashboards for each department to track performance. - Collaborate directly with ownership on strategic initiatives and operational priorities. - Ensure compliance with U.S. healthcare operational standards. Qualifications: 5+ years of operations management experience (healthcare or related field). - Prior experience in U.S. healthcare operations strongly preferred (pain management, orthopedic, or PI lien-based a plus). - Proven success - in managing cross-department teams and implementing process improvements. - Excellent English communication skills (written and verbal). - Highly organized, analytical, and able to work autonomously.Compensation & Benefits: Salary: $25,000–$60,000 USD/year (depending on experience). Bonus: Performance-based incentives available after probationary period. Schedule: Full-time, aligned to Pacific Standard Time (California business hours). Why Join Us? - Opportunity to make a direct impact on a growing U.S. medical practice. - Collaborative leadership team committed to operational excellence. - Long-term role with growth opportunities based on performance. Job Type: Full-time Experience: - Operations Management: 5 years (Preferred)