Customer Service Representative/Logistic Coordinator This is an exciting opportunity to join our team at Traffic Tech, a leading logistics company with operations in the United States, Canada, Mexico, Europe, and China. About the Role: We are seeking a highly skilled Customer Service Representative/Logistic Coordinator to oversee and ensure the efficient tracking of full truckload (FTL) shipments across the United States and Canada. - Load Monitoring: Track the status and location of shipments in transit, ensuring on-time deliveries. - Communication: Maintain constant contact with drivers, carriers, and team members to provide real-time updates. - Issue Management: Coordinate immediate solutions to minimize service disruptions. - Documentation: Keep accurate records of communications, incidents, and shipment updates. - Compliance: Ensure all operations meet U.S. and Canadian transportation regulations and safety standards. Requirements: - Advanced English level (spoken and written) - Prior experience in logistics, transportation, or similar roles - Ability to work under pressure and solve problems effectively - Excellent verbal and written communication skills Key Competencies: - Analytical thinking and problem-solving - Strong organizational and time-management skills - Teamwork and interpersonal abilities About Traffic Tech: Traffic Tech is a global leader in the logistics industry, providing innovative and efficient solutions for moving freight by land, sea, and air. We are committed to excellence and customer satisfaction, and we are looking for talented individuals to join our team.