No Relocation Assistance Offered # 161001 - Cali, Valle del Cauca, Colombia Resume of the Position: This position plays an integral role in the IT Infrastructure services. Ensure effective troubleshooting and 2nd level resolution of technology issues, deployment and setup of Personal Computers (software, hardware and peripherals). Key contact to respond to, analyze, provide and follow-up on Infrastructure service problems and inquiries. Responsibilities: Technical Support and Troubleshooting: Support all infrastructure incidents including desktops, laptops, LAN connectivity, wireless connectivity, and network printers. Troubleshoot hardware and software issues reported by users. Ensure timely follow-through on problem determination, prioritization, resolution, documentation and closure of reported issues. Relationship Management and Communication: Provide comprehensive support to employees at all levels, including senior executives, by translating and simplifying technical information for non-technical users. Build and maintain positive and productive relationships with co-workers and customers. Contribute to special projects, ad-hoc committees, inter-departmental committees, and professional organizations in determining the impact of related projects. Continuous Improvement and Innovation: Grasp technical concepts quickly and apply learnings based on Global GIT standards. Research new technology and make recommendations to modify Colgate standards. Devise and recommend inventive and creative solutions to solve complex infrastructure problems. Understand and utilize project management methodologies to build and manage project plans for Infrastructure implementations. What do you need for the position? Bachelor´s Degree in Computer Science, Mathematics, or Business At least 5 years of experience in information technology field Network Google Suite knowledge Advanced English