FBS Production Support Analyst Capgemini is seeking an experienced FBS Production Support Analyst to join our team. This role will be based in Mexico / Brazil / Colombia and will involve working remotely or hybrid. The ideal candidate will have 4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support). They will also have high school diploma or equivalent required, Bachelor's degree preferred or equivalent, relevant experience. The successful candidate will be responsible for providing expertise in the design and functionality of business applications, understanding customers' business processes and products, and reviewing and validating technical designs. They will also perform quality review checks on project deliverables, validate suppliers estimates, and estimate Rough Order of Magnitude for the level of effort/cost of new application functionality. We are looking for a candidate with high intermediate / Advanced English skills, SQL, JAVA, Dialogflow CX experience, Service Now, Dynatrace or Rally, and Guidewire Claim Center- Entry level skills. The ideal candidate will also have experience with application architecture, integration, REST web services, communication and leadership, collaboration, problem solving skills, and benefits such as competitive salary and performance-based bonuses, comprehensive benefits package, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private Health Insurance, Pension Plan, Paid Time Off, and Training & Development. This position comes with a range of benefits including competitive compensation and benefits package, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture within a globally renowned group. Seniority level - Associate Employment type - Full-time Job function - Other - IT Services and IT Consulting