Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Sim Local About Sim Local & The Role We are the global leader in travel SIM card and eSIM retail. Sim Local is one of the world’s largest mobile connectivity providers in the travel sector with offices in Dublin and London. We are looking for a team member to join our daily shifts covering the UK and Ireland time zones. The shifts will be initially from 6:00 pm to 2:00 am (Colombia, Peru, Ecuador Time). This position involves a variable shift pattern with 5 shifts a week and 2 days off. We require availability for working weekends and bank holidays. Key Responsibilities: Enforce high service standards. Handle complaints and provide resolutions. Develop and maintain good working relationships with Retail, Operations, Sales and other functions, plus any external stakeholders. Work closely with the Head of Operations and Customer Service Manager, to create a strategy to enhance the current team’s capability and skills. Proactively analysing, assessing and interpreting operational performance statistics, completing a regular commentary, detailing the overall department performance, successes and identified opportunities. Demonstrated proficiency in managing multiple simultaneous conversations, maintaining high efficiency and meticulous attention to detail. What skills do I need? Customer-focused with problem-solving skills. Strong people management and adaptability. Excellent communication and attention to detail. Highly Computer literate. Strong interpersonal and communication skills, written and spoken; ability to build effective relationships with stakeholders at all levels of the business, proven experience in leading people through change as well as driving the strategy for change. Speaking one of these languages is a plus: German, French, Dutch E-Sim or Sim Experience is a plus! What benefits would I get? 20 days of paid annual leave. This is a fantastic opportunity to join a company that cares about its people, likes to promote talent from within, and is continually growing in new markets. If you don’t have all the requirements but this could be the right role for your career, apply for this position. We are looking for the best cultural fit. Send your CV and cover letter outlining why you'd be perfect for the role to [email protected] Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Telecommunications Referrals increase your chances of interviewing at Sim Local by 2x Get notified about new Customer Service Representative jobs in Colombia . Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 5 days ago Remote Help Desk Representative - Call center - C1 English Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 9 hours ago Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Care Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 1 week ago Healthcare Customer Service Representative Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Customer Service Representative – White-Glove Concierge Level Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Care Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 6 days ago (Remote) Customer Service Representative Bogota, D.C., Capital District, Colombia 21 minutes ago Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr