Req#: DPDHGLOBALAV286201ENGLOBALEXTERNAL Title: Specialist SLS & Programs (AFR) Location: GSC BOG Support the AFR team with operational topics to provide accurate information, achieve KPIs, and meet BPs' expectations, ensuring smooth workflow across the team. Key Responsibilities Quickly learn the step-by-step process of quoting for all scopes managed by AFR. Maintain good communication with the team, team leader, and BPs to ensure operational success. Perform quality checks on team performance. Support the team with questions and escalations. Conduct periodic calls with BPs. Prepare weekly/monthly performance reports. Identify improvements and efficiencies, and discuss open topics and issues. Train team members on new topics or reinforce existing knowledge to improve operations. Skills / Requirements Professional with a strong interest in developing leadership skills. One to two years of experience in logistics processes, preferably airfreight logistics. Proficiency in MS Excel and other MS Office tools. Fluent communication skills in English (verbal and written). Customer service and communication skills. Ability to work in a team and independently. Who Can Apply: Individuals not currently involved in implementations or migrations. Candidates meeting the minimum requirements of the role. Applicants with at least 12 months in their current role at DHL. About the company We are an international team of over 400,000 logistics professionals, united by a passion for logistics. DHL operates in a dynamic environment, combining the innovation of a startup with the strength of a global organization. #J-18808-Ljbffr