Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Position: Team Leader Surveillance Operator Location: Bogota, Colombia Employment type: Full-time DUTIES AND RESPONSIBILITIES: Review and verify incidents reported by the studio, ensuring quick resolution. Prepare reports for possible disciplinary actions or staff performance reviews. Operate security systems to maintain effective surveillance. Test and evaluate online gaming surveillance software regularly to identify any issues. Work closely with the QA team and developers to ensure everything functions properly. Create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping. Monitor both physical premises and online platforms for any suspicious activities. Report any violations to management immediately. Ensure video monitoring systems and security devices are working smoothly. Regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality. REQUIREMENTS: Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. Minimum of 2 years as a Team Leader or Surveillance Operator in the iGaming sector, or with live gaming products. Skilled in using and maintaining surveillance software, video monitoring systems, and security devices. Strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior. Ability to generate precise reports and maintain detailed logs. Willingness to work flexible hours, including 8-hour shifts and weekends, to accommodate business needs. Proficient in Microsoft 365 for creating reports, managing communications, and handling documentation. Proven experience in the technical analysis and calibration of roulette wheels to maintain accurate gameplay, would be considered an advantage. Familiarity with advanced surveillance systems and software to enhance overall system performance. BENEFITS: Competitive Salary with bonus opportunities based on performance Paid Training to familiarize with the company’s high standards and procedures Private Health Insurance for comprehensive medical coverage Opportunities to advance within a global tech company