**Job Information**: Industry - Employment - Recruiting - StaffingSalary - $ 4.000.000 COP - $ 5.000000 COPWork Experience - 1-3 yearsLocation - Colombia; Remote (Work Anywhere)Functional Expertise (Verticals) - Information TechnologyCity - BogotaState/Province - ChapineroCountry - ColombiaZip/Postal Code - 110221At Emapta, saying “We’re a Family” means we’re also your second home at work, and our ratings prove it! 4.5 GLASSDOOR RATING 4.5 FACEBOOK RATING 93% CANDIDATE REFERRAL Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad. - Own and manage customer issues and see problems throughout resolution. - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude. - Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions. - Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance. - Track and monitor customer status and identify both areas of concern and growth opportunities. - Be a part of a building and expanding the company’s Global Support Services. **Requirements**: - Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers - Advantage - Familiarity with VPNs, IPSEC, security protocols, and standards - Previous experience as a Support Engineer (Tier 1- security companies) - Advantage - Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Advantage - Experience working with Cloud, SaaS technology provider - Advantage - Excellent oral and written communication skills with a passion for working with customers - English level B2 or higher - Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks - Ability to work effectively and thrive in a fast paced environment - Ability to work with globally dispersed, cross-cultural team - Team player