Operations Director – Food & Beverage / Coffee Shop or Restaurant ExperienceOperations Director – Food & Beverage / Coffee Shop or Restaurant ExperienceOperations Manager – Food & Beverage / Coffee Shop or Restaurant ExperienceEmployment Type: Full-Time / On-SiteAbout the RoleWe are looking for an experienced Operations Director with a strong background in restaurants, coffee shops, or the food & beverage industry to join our growing team at Qargo Coffee. This role is key to ensuring that our locations deliver exceptional service, top-quality products, and operational excellence every day.If you have hands-on experience running coffee shops or restaurants, live in Bogotá, hold a valid US visa, and thrive in a fast-paced, customer-focused environment, we want to hear from you!What You’ll DoStore Openings & Operational SupportLead new store openings, from setup and staff training to implementing operational systems (POS, inventory, recipes).Provide strong pre- and post-opening support to ensure each store’s success.Work closely with franchise owners to build trust and ensure smooth daily operations.Quality Control & Performance AuditsConduct in-person evaluations to ensure high standards in product quality, service, and cleanliness.Implement mystery shopper and performance audits to identify and address improvement areas.Work directly with store managers and staff to improve efficiency, service, and product consistency.Inspire and coach teams to maintain excellent customer experiences.Provide immediate solutions to operational challenges in real time.Develop clear workflows and best practices for consistent performance across all locations.Create engaging training programs to ensure staff excellence in customer service and operational skills.Performance Monitoring & Process OptimizationUse KPIs and analytics to spot operational issues and implement data-driven improvements.Drive initiatives to boost sales, customer satisfaction, and team productivity.Cross-Functional CollaborationPartner with Sales, HR, and Design to ensure operations align with overall brand goals.Contribute to strategic planning for growth and market expansion.Who You AreExperience: Minimum 2 years in operations management within coffee shops, restaurants, or food & beverage businesses.Location: Must be based in Bogotá, Colombia.Travel: Willing and able to travel frequently (including to the US).Visa: Must have a valid US visa.Education: Bachelor’s degree in Business Administration, Industrial Engineering, or related field.Skills: Strong leadership, problem-solving, and communication skills. Proficiency with Google Workspace, Excel, and POS systems (Lightspeed preferred).Language: Advanced English (C1/C2).How to ApplySend your resume to [email protected] with the subject Operations Director – Bogotá.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesFood and Beverage RetailReferrals increase your chances of interviewing at Qargo Coffee by 2xSign in to set job alerts for “Director of Operations” roles.Bogota, D.C., Capital District, Colombia 5 days agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 6 days agoIDB Invest - Director of the Andean Region - Corporates DivisionBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoSenior Manager Compliance Data Analytics – Data Science (AI/IA)Bogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 5 days agoSenior Manager Global Employee Services - Advisory GHROBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 1 week agoIT Service Delivery Team Lead- (Bilingual Spanish/English)Bogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 days agoCP 032 2025_ICVA Regional Participation Coordinator – Latin America and the Caribbean_*Contrato NacionalBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 2 weeks agoWe’re unlocking community knowledge in a new way. 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