Shape Remote Systems That Power Real-World Home RepairsOur client, Legacy Restoration, is a nationally recognized force in storm damage restoration and exterior home remodeling. Since 2011, they've helped over 50,000 homeowners rebuild better—offering top-tier roofing, siding, windows, gutters, and storm repair. Certified by Owens Corning and GAF, their craftsmanship turns chaos into curb appeal. What sets them apart? Award-winning service, premium materials, and a culture built on pride, precision, and performance. With our client, you don't just restore homes—you build a future worth working for.What You'll Do in This RoleBe part of our client's team as a Five9 Systems Administrator, where you'll take charge of the dialing platform, manage performance analytics, and build smart campaigns—all while supporting top-tier sales and call center performance. You'll bring data, systems, and people together to drive results.Your Work Setup at a GlanceEmployment Type: Indefinite term contractShift: Monday to Friday, 8 AM to 5 PM US CSTWork Setup: Permanent work from homeHow You'll Make an ImpactAdminister the Five9 dialing platform and ensure optimal performanceCreate and manage inbound and outbound dialing campaignsBuild and maintain dialing lists and contact strategiesMonitor system metrics such as dropped calls and abandonment ratesRespond to user-reported issues via the ticketing systemTroubleshoot problems with Call Center Agents and SupervisorsExpand automation and integrations within the calling platformManage third-party integrations, including Salesforce and lead management systemsCommunicate daily with management and business users to implement strategiesGenerate customized reports and configure automated report schedulingDesign and manage dashboards in Excel for performance trackingUse workforce management tools to forecast staffing needs per shiftPerform other related duties as assignedRequirementsWhat You Bring to the TeamProven experience managing Five9 dialer software, IVR/VRU, and ACD functionality in a 75+ seat call centerAt least 3 to 5 years of experience administering telephony systems in a call center environmentBachelor's degree or equivalent in a technical field (preferred)Strong understanding of system integrationsProficiency in building customized reports and creating dashboards in ExcelBasic coding skills (preferred)Experience using workforce management tools to forecast shift headcountAbility to adapt in a fast-paced environment and manage shifting prioritiesDetail-oriented, analytical, self-motivated, and confident handling complex conceptsBenefitsWhy You'll Want to Work Here5 days work weekWeekends offWork from home arrangement20 vacation days in totalPrepaid medicineFully-customized Emapta laptop and peripheralsDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime Office Locations - Bogotá and MedellinUnlimited upskilling through Emapta Academy courses (Want to know more? Visit )Your Future Team at Emapta LatamJoin Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.#EmaptaEra