Senior Infrastructure Specialist This position offers the opportunity to make a significant impact by developing and maintaining infrastructure solutions using ServiceNow Integration, ITSM, and CSM. You will be working as a valued member of the Infrastructure Development team and collaborate with cross-functional teams, stakeholders, and end-users to enhance ServiceNow capabilities. - Develop and maintain scalable infrastructure solutions for seamless integration of ServiceNow modules. - Troubleshoot and resolve issues related to ServiceNow configurations and performance. - Collaborate with teams to gather requirements and design effective infrastructure solutions. - Create and maintain documentation for infrastructure designs, configurations, and procedures. Key Responsibilities: Work Arrangements: This is a remote position open to qualified applicants in Colombia. What We Are Looking For: - 4–6 years of experience in ServiceNow Integration, ITSM, and CSM. - Proficiency in developing and maintaining infrastructure solutions using ServiceNow. - Solid understanding of IT service management and customer service management principles. - Strong problem-solving and troubleshooting skills. - Ability to work independently and manage multiple tasks effectively. Preferred Qualifications: - Experience conducting system audits and performance tuning for ServiceNow platforms. - Familiarity with ServiceNow best practices and new feature adoption. - Ability to identify opportunities for process improvement and automation. - Strong communication skills for collaborating with cross-functional teams. - Experience providing training and support on ServiceNow functionalities.