Job Title: Enterprise Customer Success Manager – South America Job Summary: We are seeking a highly skilled Enterprise Customer Success Manager to join our team in South America. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth. Responsibilities: - Build Strong Relationships: Develop deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization. - Strategic Business Reviews: Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs. - Customer Challenges: Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert. - New Opportunities: Spot new opportunities for customer growth—whether it's e-learning, advanced services, cloud migration, or custom integrations—and connect clients with the right solutions. - Partnerships: Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services. - Feedback and Insights: Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience. - Renewals and Risk Management: Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams. - Collaboration: Collaborate across the organization—working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support. - Industry Trends: Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities. - Customer Success: Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value. Requirements: - Bachelor's Degree: Bachelor's degree and at least 5 years' experience in the software industry, ideally supporting enterprise clients. - Networking Skills: Strong networking skills—you're comfortable troubleshooting connectivity (TCP/IP, SNMP, etc.) and navigating complex IT environments. - Schneider Electric Solutions: Deep familiarity with Schneider Electric solutions like Data Center Expert, IT Advisor, NetBotz, and IT Expert is a distinct advantage. - Data Center Systems: Solid understanding of data center systems—UPS, cooling, power distribution, and energy management—so you can speak your customers' language. - Commercial Acumen: Commercial acumen: you know how to uncover needs, identify expansion opportunities, and drive business growth. - Customer-Obsessed: Customer-obsessed: you're committed to helping clients maximize the value of their EcoStruxure IT investment and become champions for our solutions. - Language Skills: Fluent in English and Spanish, ready to support a diverse, international client base. - Leadership Skills: A collaborative leader who thrives on teamwork and is eager to contribute to our shared success. - Travel Requirements: Willingness to travel (up to 20%) for in-person client meetings and strategic events. Benefits: - Competitive Salary: Enjoy a competitive salary, bonus opportunities, and excellent benefits. - Development Opportunities: Take charge of your career with development opportunities across a worldwide organization. - Global Impact: Make a real difference for customers and the future of sustainable IT.