Description The Opportunity: Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for Dosquebradas, Colombia who will provide overall service delivery to the site to drive value and business growth to the business. As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives. How you'll make an impact: Lead the Site IT team/resources in the factory or Hitachi Energy siteAct as a point of contact for IT supplier and CDC teams for IT related topicsEnsure the Ticket Management, Ticket Triage and EscalationProvide Infrastructure support/delivery onsiteMaintain Governance and security onsiteCollect and manage the demand business requirements for factory/officeProvide IT Build project managementProvide a first line support and governance for applicationsEnsure OT Asset IT/OT Cybersecurity operational managementEnsure First response for Cybersecurity emergencyPlan and manage factory/site IT Budget and cost controlEnsure Machine Connectivity with network core switches.Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope)Ensure access to relevant applications for the factory or Hitachi Energy siteEnsures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employeeWork Onsite to the site or factory you are assigned to full time.Your Background: Bachelor's degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems.5+ years prior experience in ITFluent English communication skills & good local language skills of the major country of responsibility2 years of experience in project management of complex global projects.Experience in process management, business process improvement, business process management, or value stream mapping.Experience with manufacturing operations methods, process, and change management is an advantage.Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.Flexibility to manage multiple shifts of IT resources in a factory environment.Tools: MS Office Products- Excel, Word, Sharepoint, Teams, OutlookSNOW Service Now Enterprise IT Management Platform.Microsoft DevOps, Microsoft AzureSAP S4HanaInformation/Data & Analytics/Business IntelligenceMethodologies of this role: ITIL 4 PreferredL6S Lean 6 Sigma CertifiedPM/Agile PMCOBIT #J-18808-Ljbffr