LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform. They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements. This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it’s a good mutual fit. Key Responsibilities Client Relationship Management - Act as the primary point of contact for a portfolio of Shopify-based clients - Maintain strong, proactive relationships through weekly or biweekly communication - Provide updates on progress, clarify project timelines, and ensure client satisfaction - Help identify upsell opportunities based on client needs and service options Technical Implementation (Shopify) - Make backend updates in Shopify, such as: - Adjusting shipping settings - Installing/configuring apps - Modifying navigation menus - Setting up discounts or promotional banners - Updating product or content pages - Troubleshoot issues directly on the website or using related tools Project & Task Management - Translate client requests into actionable tasks - Delegate work to internal specialists (designers, developers, SEO, etc.) - Track progress in the project management system (e.g., Teamwork) - Ensure timely delivery of tasks and clear communication of status updates to clients Performance Monitoring & Optimization - Conduct quarterly website assessments using a predefined checklist - Identify improvement areas across UX, functionality, and conversion performance - Recommend priority changes or initiatives based on insights and client goals Internal Collaboration & Communication - Use Slack, Loom, and Zoom to collaborate with internal team members - Participate in weekly team operations meetings and ad hoc client calls - Maintain thorough documentation of updates, decisions, and next steps - Support a culture of asynchronous communication and proactive coordination Qualifications You may be a strong fit if the following describes you: - 2+ years of experience in digital project management, account management, or technical client services - Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams - Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting - Prior experience with website platforms; Shopify experience is highly preferred - Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts - Highly organized, punctual, and process-oriented - Proficient with project management tools such as ClickUp, Asana, or Teamwork - Available during standard business hours in the EST time zone (9 AM–5 PM EST) Bonus Experience (Not required, but preferred) - Shopify site configuration or development - Background in web design or front-end development - Experience with ecommerce A/B testing Familiarity with SEO best practices - Flexible hours - Remote work - Revenue share on accounts you manage - Health stipend - Home office stipend - Continuing education stipend Holidays and paid time off (after trial period)