Join to apply for the Service Delivery Manager role at Nokia 6 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Nokia Job Description We are seeking a Service Delivery Manager with expertise in GPON, cloud technologies (AWS, GKE, RedHat), and Kubernetes/Docker to lead integration services for global customers. You should have experience with Nokia FN products (SDAN, FWAC, Home Wi-Fi) and strong programming skills (Python, JavaScript, JAVA). A solid understanding of Linux environments, problem-solving, and effective communication are essential. Flexibility to work across global time zones is required. How You Will Contribute And What You Will Learn - Manages multiple small or medium-sized customers, or multiple functions of a large customer, with medium business volume and medium to high complexity and risk. - Ensures achievement of financial and non-financial targets, customer contractual obligations, and service level targets, while improving integration service quality and efficiency. - Leads and oversees team operations, including resource management, work allocation, and performance. - Monitors real-time work demand and takes corrective actions for potential or actual service level breaches. - Oversees resolution management to meet SLA targets, leading the resolution of major outages or high-risk issues. - Engages with senior customer management on escalated performance issues, failures, or risks. - Collaborates with other Nokia service groups, third parties, and customer teams to ensure smooth project delivery. - Leads teams or taskforces to improve service delivery for specific customers. Key Skills And Experience You have: - Strong GPON Domain Knowledge. - Proficiency in Cloud Technologies (AWS, GKE, RedHat). - Hands-on experience with Kubernetes and Docker. - Familiarity with Nokia FN products (e.g., SDAN, FWAC, Home Wi-Fi). - Solid programming skills in Python, JavaScript, and JAVA, with a good understanding of object-oriented programming. - Proficient in working within a Linux environment, with strong problem-solving and analytical skills. It would be nice if you also have: - A team-player attitude and the ability to collaborate effectively. - Strong spoken and written English communication skills. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: - One of the World’s Most Ethical Companies by Ethisphere - Gender-Equality Index by Bloomberg - Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Seniority level - Seniority level Not Applicable Employment type - Employment type Full-time Job function - Job function Project Management and Information Technology - Industries IT Services and IT Consulting and Telecommunications Referrals increase your chances of interviewing at Nokia by 2x Bogota, D.C., Capital District, Colombia 15 minutes ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 7 hours ago Bogota, D.C., Capital District, Colombia 7 hours ago Bogota, D.C., Capital District, Colombia 5 hours ago Bogota, D.C., Capital District, Colombia 3 hours ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 hours ago Regional Senior Manager, REDD+ Project Implementation, LATAM Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Regional Senior Manager, REDD+ Project Implementation, LATAM Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Associate Program - Client Service (Bogota) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. 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