Job Description We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing high-touch customer relationships, driving product adoption, and fostering long-term partnerships. Your primary objective will be to ensure the success of our customers by understanding their business goals, identifying opportunities for growth, and developing tailored solutions to meet their needs. You will work closely with cross-functional teams to deliver exceptional customer experiences and drive customer retention and growth. In this role, you will be expected to: - Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. - Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. - Understand power maps and decision-making processes in customer organizations. - Develop and implement customized onboarding plans tailored to individual customer needs. - Create and manage customer success plans that align with the customer's business goals and desired outcomes. Required Skills and Qualifications To succeed in this role, you will need: - A Bachelor's or Master's degree in Power Engineering or a related field. - Proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - Good understanding of Power Distribution Utilities' business, their processes, and regulatory compliance principles. - Strong understanding of software products for utilities and the ability to communicate technical concepts effectively to non-technical stakeholders. - Excellent communication, interpersonal, and negotiation skills. - Ability to thrive in a fast-paced, dynamic environment and drive initiatives independently. Benefits We offer a competitive compensation package, including: - A comprehensive benefits program. - Ongoing training and development opportunities. - The chance to work with a talented team of professionals. - The opportunity to make a meaningful impact in the utility industry. Others We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive workplace culture that values diversity and promotes equality of opportunity.