** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. " PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" JOB INFO Job Title Customer Support and Admin Virtual Assistant - Weekends Job ID YANMIC Industry Property Management Location LATAM Status Full Time Work Schedule 09:00AM to 05:00PM EDT - Saturday and Sunday This role requires weekend coverage and the ability to respond to urgent or emergency guest messages outside of regular working hours if needed. Using your mobile phone is acceptable , as long as the Property Management Software (PMS) app is functional and you remain responsive. There is potential for this position to transition into a weekday role , but even then, weekend availability for urgent responses will still be required. A revised compensation package will be discussed if and when the role expands to weekdays. Pay rate $1,000/month Target Start ASAP JOB DETAILS About the Client: The client is a fast-growing property management company specializing in short-term rentals and Airbnb operations. They leverage technology and streamlined systems to ensure smooth guest experiences and efficient backend coordination. With a commitment to reliability and service excellence, the client continues to expand their portfolio across multiple markets. About the Role: We’re hiring a Customer Service & Admin Virtual Assistant to support weekend Airbnb guest communications and backend operations. You will work closely with our existing team and AI system to monitor guest messages, oversee task execution, and coordinate cleanings, maintenance, and issue resolution. You’ll ensure a smooth experience for guests while keeping all moving parts in sync. Key Responsibilities Monitor incoming guest messages and ensure prompt, professional responses Oversee AI-generated messages and follow through on action items created in Slack Coordinate with cleaners and maintenance vendors for scheduling and issue resolution Manage access-related issues (e.g., door codes, lockouts) Address guest concerns such as smoke odors, damage reports, or supply shortages Use property management systems (PMS) to manage bookings, guest details, and tasks Place orders for cleaning and restocking via tools like InstaCart or similar Identify problems or patterns requiring escalation and track them to resolution Communicate clearly in both English and Spanish with guests, contractors, and teammates Role Requirements Fluent in English and Spanish (spoken and written) – non-negotiable Strong customer service or Airbnb/short-term rental experience preferred Tech-savvy: confident using Slack, PMS platforms, and other tools Excellent written and verbal communication skills Highly organized and self-directed – able to work without constant supervision Calm under pressure and quick to solve problems Comfortable working in a fast-paced, dynamic environment Nice-to-Have Skills Experience with Airbnb or other short-term rental platforms Familiarity with Property Management Software (PMS) Understanding of the cleaning or maintenance service industry Prior experience managing or coordinating remote vendor teams What to Expect AI handles most routine messages; you’ll manage exceptions and critical tasks Slack will be your primary hub for communication and task tracking Flexibility and follow-through matter more than rigid time-tracking We may introduce Hubstaff for light screenshot monitoring You’ll join a supportive team and become part of a growing operations infrastructure #J-18808-Ljbffr