At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions that meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To support our growth, we are seeking a Tier II Application Support specialist! Join our team and work in a fast-paced, rapidly growing startup environment. The growth potential and opportunities are endless, and we want you to be part of our journey. Curious about your day-to-day as a Tier II Application Support? Check out the details below! Key Responsibilities: Provide technical support for complex issues escalated by Tier I application support team. Identify, troubleshoot, and resolve system performance, connectivity, and software-related issues. Analyze logs and metrics to help identify application health and proactively address problems. Collaborate with and escalate more severe issues to development or infrastructure teams. Create and maintain technical documentation and knowledge base articles. Stay up-to-date with product knowledge and changes to support applications effectively. Identify opportunities for improving customer experience and provide feedback to product and development teams. Requirements: 3-5 years of experience in a technical support role or similar position. Experience troubleshooting and resolving complex system issues. Working knowledge of web-based applications, APIs, and databases. Familiarity with scripting and automation tools. Ability to work independently and as part of a team. Experience with logging observability systems (e.g., Coralogix or similar). Experience with ticketing systems and knowledge base tools. Knowledge of scripting or programming languages for log analysis is a plus. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Benefits include an undefined contract, a fast-growing career path, pre-paid health insurance coverage with Sura for you and a family member, flexible hours, yearly ophthalmological health bonus, and opportunities to improve your English skills by working with international teams and projects, including personalized English classes and more! *All resumes and application responses must be in English. #J-18808-Ljbffr