Safetica, a global leader in Intelligent DataSecurity, protecting companies worldwide against data leaks andinternal threats, is looking for Customer Success Managers to joinour growing Customer Success Management team. We are hiring forpositions in: - Europe – Brno, Czech Republic. - LATAM - Bogotá,Colombia. As a Customer Success Manager you’ll ensure smoothonboarding, guide customers through implementation, and maintainhigh satisfaction with our solution. By identifying opportunitiesfor growth, you’ll act as a bridge between customers and ourinternal teams, including technical support, product management,and sales. On a daily basis you will collaborate closely with ourCSM team in Colombia/Czech Republic, ensuring seamless globalcooperation. We have an amazing office in Brno/Bogotá, and we’dlove for you to be there! Being present helps you connect andcollaborate with your colleagues in person, which is something wevalue. Your responsibilities - Build and maintain strongrelationships with existing customers. - Lead the onboardingprocess and ensure fast adoption of Safetica solutions. - Activelycommunicate with key customer users and stakeholders (e.g., ITadministrators, security managers). - Resolve customer issues andwork with technical support on more complex incidents. - Identifyopportunities for service expansion or product upselling. - Monitorand measure customer satisfaction, including collecting regularfeedback. - Prepare reports on customer usage and recommendimprovements. - Collaborate closely with sales and marketing teamson customer campaigns and case studies. What are we looking for? -At least 2 years of experience in a similar role (e.g., CustomerSuccess, Account Manager, IT Consultant). - Experience with B2Bcustomers, ideally in IT or software. - English languageproficiency at the C1 level. - Native-level proficiency inCzech/Slovak language (for CSM role in Czech Republic). - Strongcommunication and presentation skills. - Strong organizational andtime management skills in dynamic environments. Technical skills -Knowledge of IT security concepts and best practices (e.g., dataprotection, sensitive data classification, user access management). - Experience with CRM tools (e.g., HubSpot, Salesforce). -Experience managing Windows workstations and servers. - Familiaritywith macOS, including basic troubleshooting and systemconfiguration. - Ability to interpret technical information andtranslate it into actionable solutions for end users. What can youexpect from Safetica: Czech branch: - Work/life balance - we havean unlimited vacation, 3 sick days, 2 volunteering days, flexibleworking hours and shorter workweek (37.5 hours). - Perk-filledworkplace - free snacks, drinks, fruits and vegetables, co-financedmassages, relax zone with workout equipment and video games, asmall library, or employee referral program. - Multisport cardco-financed by a company and providing access to various fitnessfacilities for an affordable 500 CZK per month. - Honest workenvironment - we give our employees space to talk directly to ourmanagement and ask them tough questions. Our roadmap istransparent. Your feedback is always appreciated and welcomed. -Friendly company culture - yeah, claiming that we are one bigfamily is a cliché, but we like to experience stuff together, be itfootball, bike rides, board games, or a simple beer at the pubwhile eagerly discussing local politics. Our HR loves planningevents such as company-wide grill parties or humbler occasions likeEaster green beer gathering. Colombia branch: - Work/life balance -we have an unlimited vacation, 3 sick days, 2 volunteering days. -Celebrating Success - team celebrations for a Stellar QuarterResult! - Make your birthday extra special - take the day off tocelebrate, relax, and enjoy it however you like. It’s your day, andwe believe you deserve to spend it your way! - Flexible work setup - hybrid mode works for us. You’ll have the opportunity to meet andconnect with your colleagues in person while enjoying flexibilityfor remote work on other days. - Level up your language skills - weoffer English classes to help you grow professionally andcommunicate confidently. - A transparent work environment with opencommunication where all teams work towards common objectives. Excited about customer journey? We’d love to hear from you! Send usyour CV or LinkedIn profile, and we’ll get back to you quickly toschedule a short call. #J-18808-Ljbffr Customer Service