Job Description We are seeking a skilled Customer Care Team Leader to drive the growth and execution of our Maritime Business strategy. This role involves leading and motivating a team to maintain profitable operations, while actively contributing to the Sales Department through strong client relationships and the pursuit of new business opportunities. - Support the implementation of new business initiatives and manage existing accounts. - Promptly handle customer claims with the team. - Build and maintain strong client relationships. - Share market trends and competitor insights with Sales and Trade Lane teams. - Ensure efficient maritime operations through standard processes. - Assist in developing reporting and business tools. - Monitor team performance and provide support as needed. - Collaborate with Sales to grow current clients and generate new business. Required Skills and Qualifications To succeed in this role, you will need: - Extensive experience in maritime logistics. - Experience in customer care, providing client support. - Proven track record leading and motivating teams to achieve goals. - Fluent conversational English. Benefits This role offers: - The opportunity to make an impact in the Maritime Business. - A dynamic work environment with a collaborative team. - Professional development and growth opportunities. Join Our Team We are a global leader in logistics, committed to moving the world forward. If you're passionate about customer success, teamwork, and maritime operations, we invite you to join our team.