Experience required: 5+ years in Workforce Management within the BPO sector Monthly Salary Range: COP $12,000,000 – $14,000,000 Are you passionate about turning data into strategic decisions? Do you have experience leading teams and optimizing real-time operations? This opportunity is for you. Ensure effective workforce planning, scheduling, and management by aligning Workforce strategies with business goals and client needs. You’ll be responsible for demand forecasting, resource allocation, real-time monitoring, and process standardization. Design and lead forecasting processes using advanced statistical models (ARIMA, regression, time series) to anticipate operational demand. Manage scheduling and staffing strategies , ensuring efficient resource allocation based on demand, SLAs, and availability. Oversee real-time performance (RTA) , coordinating corrective actions to mitigate deviations and maximize productivity. KPI: Real-Time Adherence (%), Occupancy Rate, Productivity Index Standardize data analysis frameworks and develop strategic dashboards integrating key KPIs for data-driven decision-making. KPI: Data Accuracy, Decision Cycle Time, Operational Visibility Score Collaborate cross-functionally with Operations, Finance, and HR to align Workforce strategies with cost optimization and operational efficiency. Evaluate, implement, and scale WFM technologies , driving automation and continuous process improvement. Degree or technical background in Business Administration, Engineering, or related fields Proficiency in Workforce tools and forecasting models (Erlang, ARIMA, time series, regression, exponential smoothing) Minimum 5 years of experience in the role within the BPO industry Leadership and management of multidisciplinary teams Analytical thinking and data-driven decision-making ️ Adaptability and results orientation ️ Strategic focus under pressure Why join us? We offer a collaborative environment focused on operational innovation and professional growth. Your strategic vision will be key to driving efficiency and sustainable impact. Ready for the challenge? Seniority level Seniority level Executive Employment type Employment type Full-time Job function Industries Telephone Call Centers Referrals increase your chances of interviewing at [Sin nombre] by 2x Get notified about new Workforce Manager jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Human Resources Generalist - South Latam Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Onsite - Human Resources Business Partner Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 5 hours ago Bogota, D.C., Capital District, Colombia 3 weeks ago Senior Manager, Global Onboarding Experience & CWM Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Remote Talent Acquisition Operations Manager Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Staff Relations Senior Manager - Regional Lead Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 days ago Senior Manager Global Employee Services - Advisory GHRO Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr