Job Description: The Technical Support Consultant will provide exceptional technical support via calls, chats, and emails to resolve various difficulties. They will gather data to ensure the required technical information is collected to resolve even more complex tickets. The consultant must maintain working knowledge of our client's products and services and securely work with customers' sensitive information. Key Responsibilities: - Provide technical support via calls, chats, and emails - Resolve support inquiries of various difficulties - Gather data to ensure the required technical info is collected to resolve even more complex tickets - Maintain working knowledge of our client's products and services - Securely work with customers' sensitive information - Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues Requirements: - Excellent English communication skills (at least C1 for both spoken and written) - Prior experience in tech support, desktop support, or a similar role - Strong troubleshooting and problem-solving skills, attention to detail - Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) - Customer-oriented and responsible attitude Benefits: - Flexible schedule - Opportunity to work fully remotely - Inclusive international environment - Good bonuses for referring friends - Paid intensive training and probation - Work-life balance