About the Business Process Analyst Role Drive operational excellence by analyzing service center operations and workforce performance in real-time. - Key Responsibilities: - Analyze and improve service center operations to enhance productivity and efficiency. - Develop and maintain SQL queries to extract and manipulate data from various sources. - Create reports and dashboards using Excel, Tableau, and other analytics tools to visualize key performance indicators. - Monitor and evaluate Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), recommending improvements to optimize process efficiency. - Identify potential operational bottlenecks and develop solutions to address them. - Collaborate with cross-functional teams to ensure operational continuity and support business growth. - Lead or support projects aimed at optimizing operational processes to drive business outcomes.