Vivant Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Support - VoIP Network Engineer role at Vivant Vivant Bogota, D.C., Capital District, Colombia 20 hours ago Be among the first 25 applicants Join to apply for the Support - VoIP Network Engineer role at Vivant We are seeking a highly motivated and experienced Network VoIP Support to join our team. The ideal candidate should have at least 3 years of relevant experience The successful candidate will be responsible for designing, implementing, and maintaining the network infrastructure to ensure seamless and secure communication across the organization. About Vivant: Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses. We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools. We are looking for a goal-driven, highly organized individualto join our growing team. If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in! A day to day life as a Network VoIP Engineer: A day-to-day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with the internet, phone service, changes to their phone system as well as configuring PBX for new clients, porting in phone numbers, and following up on previous support tickets to ensure all issues are resolved. Candidates must be able to follow SOP, create support tickets, follow through if the issue is not resolved right away, and ask for help if there is a roadblock until the client issue is resolved. Client satisfaction is above all else. Must be able to methodically troubleshoot and have a standard on how and what to do instead of randomly guessing what to do next. Table Stakes: At least3 years of experience as Network VoIP specialist/engineer Managed services support experience Strong understanding and experience of Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, WiFi network Understanding of networking protocols, VLANs, QoS, and VPN. Experience with diagnostics tools such as ping, traceroute, mtr, network scanning, telnet, port scanning etc. is must Ability to follow methodical troubleshooting procedures and perform diagnostics. In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki networking technologies. Proficiency in network design and implementation. Strong analytical skills for diagnosing and improving network performance. Ability to collaborate and communicate effectively with support teams, external partners and clients. Excellent communication and customer service skills. What We’re Looking For: Should be a motivated, self-starter who has excellent written and spoken English (you will be dealing directly with clients). A team player who is customer focused and a problem solver above all else. A great desire to learn and want to continuously improve. A high level of trust and integrity. The ability to work autonomously but also within a team Be so good that you can’t be ignored! If you're an experienced Network Engineer who enjoys solving technical challenges, and providing top-tier service, we encourage you to apply! Join Vivant and take your career to the next level! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Telecommunications Referrals increase your chances of interviewing at Vivant by 2x Sign in to set job alerts for “Voip Network Engineer” roles. 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