Hi there! We are South and our client is looking for a ! Note to Applicants: - Eligibility: This position is open to candidates residing in Latin America. - Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. - Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. We’re looking for someone who is… - Excellent communicator: You possess strong verbal and written communication skills, enabling you to convey information clearly and effectively. - Passionate about client success: You are driven by a genuine desire to help clients achieve their goals and ensure their satisfaction. - Detail-oriented in their work: You have a meticulous approach to tasks, ensuring accuracy and high standards in every project. - Adaptable to changing needs: You are flexible and open to adjusting priorities as needed in a dynamic work environment. - Committed to providing exceptional support to our Pass Platinum Subscribers: You are devoted to offering timely and helpful assistance to ensure the success and satisfaction of our premium clients. Expected Outcomes 1. Foster Positive Client Relationships: Build and maintain strong, positive relationships with 30-40 clients, engaging in 60-100 meaningful conversations per week, thriving on client interaction, and excelling at making each client feel valued and supported. 2. Effective Support: Deliver clear, helpful, and timely support to platinum clients with the goal of a 90% retention rate. 3. Ensure Client Satisfaction and Loyalty: Continuously strive to exceed client expectations, ensuring their satisfaction and fostering long-term loyalty, while finding joy in going above and beyond for clients. 4. Support Sales Campaigns for Platinum Members: Efficiently set up and deploy sales campaigns for platinum members, requiring a proactive approach and a commitment to helping clients grow their business. Required Attributes and Competencies Someone who is - Passionate about client success - Excellent communicator - Detail-oriented - Adaptable - Positive & Calm Someone who does not - Shy away from client interaction - Struggle with time management - Work poorly in teams - Neglect attention to detail Required Experience - 2-3 years in a client-facing or customer success role, preferably in a fast-paced, digital or creative industry. - Proven experience managing a high-volume inbox, with excellent written communication and attention to detail. - Demonstrated ability to build and maintain strong client relationships, offering thoughtful, solution-oriented support. - Comfort using tools like HubSpot, Asana, and Slack to communicate, organize tasks, and track client interactions. - Experience executing or supporting marketing campaigns or managing small-scale projects with deadlines and deliverables. Would be nice… - Experience working with photographers, creatives, or small business owners. - Familiarity with project management and keeping multiple tasks organized across clients. - A knack for writing warm, personable, and professional client emails. - Calm under pressure and able to maintain a positive tone in challenging situations. - An eye for aesthetics or interest in photo-related products like albums and prints. #J-18808-Ljbffr