About the Role We are seeking an exceptional Senior Operations Analyst to join our team. This is a unique opportunity to make a significant impact on our business by leading initiatives that enhance the passenger experience. Job Description The successful candidate will lead Affordability Perception, one of our most impactful verticals, by leveraging communications and product features. They will also coordinate with various stakeholders to design, execute, and iterate initiatives aimed at enhancing Safety Perception among our passengers. Key Responsibilities - Leverage data analytics to extract insights, using Excel, SQL, and Python for data processing, analysis, and reporting. - Collaborate closely with the Product, Marketing, CX, Marketplace, BI, and DS teams to strengthen the value proposition for our users and execute data-driven initiatives. Requirements - Educational background in data science, engineering, economics, or other analytically-focused academic backgrounds. - At least 2+ years of data analytics, business consulting, investment banking or operations management experience. - Expertise in data analysis, including strong Excel skills and knowledge of SQL. - Fluency in English and Spanish, with strong communication skills for both technical and business audiences. - Strong ownership mentality, proactive mindset, and problem-solving skills in ambiguous environments. Benefits We offer a collaborative, global culture where your work directly influences our strategy and growth. As a key member of our team, you'll have the unique opportunity to enhance the passenger experience across all markets. We're Committed to Diversity and Inclusion We believe that our differences are our biggest strength. That's why we're committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.