Job Opportunity: Guest Relations Expert We are seeking a skilled Guest Relations expert to deliver exceptional guest experiences at our luxury hotel in the picturesque town of Amalfi. As a primary contact for guests, you will develop lasting relationships, anticipate needs, and exceed expectations. The ideal candidate will have a passion for delivering genuine hospitality, strong communication skills, and experience working in luxury hotels or resorts. If you are a team player with a positive attitude and excellent customer service skills, we encourage you to apply for this exciting opportunity. Key Responsibilities: - Welcoming guests upon arrival and ensuring their stay is memorable - Providing personalized assistance throughout their stay, answering questions, resolving issues, and sharing information about hotel services and local attractions - Managing special requests, such as room upgrades, restaurant reservations, and concierge services - Coordinating with hotel departments to efficiently fulfill guest requests - Monitoring and responding to guest feedback, resolving issues, and recording preferences - Building relationships with VIP, repeat, and long-stay guests for personalized service - Supervising and training the guest relations team - Participating in daily management meetings to discuss service improvements and innovations Required Skills and Qualifications: - At least 2-3 years of experience in a similar role within luxury hotels or 5-star resorts - Excellent communication skills in English and Italian; additional languages are a plus - Strong customer focus, with the ability to anticipate and discreetly solve guest needs - Proven leadership skills in team management and training - Ability to work under pressure with a positive attitude - Knowledge of hospitality best practices and hotel management software - Flexibility to work weekends and holidays Benefits: - Global travel discounts at nearly 400 Minor Hotels worldwide, starting at 36 euros, plus 30% off F&B; - Friends & Family travel discounts up to 25% - Exclusive offers via our benefits portal - Professional development through our 'University' platform - International career opportunities within Minor Hotels - Competitive salary with 13th and 14th-month payments and severance - Free parking and meals during shifts - Uniforms and laundry services - An inclusive, growth-oriented corporate culture - Recognition programs, awards, and team events