Job Description: Position title: Procurement Operations Specialist About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has a relevant role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value. Purpose This role acts as the interface of Procurement operations team, business requisitioners and the Procurement community ensuring Diageo buys the right products from the right suppliers at the right price. To implement a range of procurement processes accurately and efficiently and following procurement policies, standards, processes and internal controls. This role will work closely with Global, GBO areas, COE Procurement team, STP team, Coupa development teams, STP systems support and suppliers. Accountabilities 1. Handling the tendering process for non-strategic spend on goods and services across the countries and market for which they have defined responsibility. Provide advice and direction to requisitioners advising them to the correct source of goods where appropriate (via catalogue, Webforms where applicable). Looking for opportunities for continuous system and process improvement To demonstrate a solution focus in order to understand requirements and ensure a joined-up delivery of required service / business / financial outcomes with the region and procurement categories. Ensure that queries are resolved in line with the relevant Service Level Agreement. Ensure service requests /issues not resolved are managed in accordance with policies. Raise issues following standard process within agreed time-scales. Chip in to process improvement and maintaining documented processes / work instructions. Grade differentiators Mid: - Performs a range of work activities in varied environments. Works without frequent reference to others. - Uses limited discretion in resolving issues or enquiries. May contribute to routine issue resolution. Key interactions - Internal - Direct team members - GBO areas / team members - for helping to resolve queries - Requestors / business units - to deliver required services - Global procurement operations team - COE procurement operations - Coupa development teams Key interactions - External - Suppliers - to negotiate proposals, invite to tender events and align terms and conditions Critical Finance Capabilities Qualifications / experience - Degree or equivalent experience educated preferably in a business, administration or Procurement related field - Excellent customer service demeanor - Language: Spanish and English advance, Portuguese is a plus. - Is a good teammate - Excellent interpersonal and communication skills - Attention to detail - Strong MS Office knowledge - 3-5 years of experience in Indirect procurement categories. - Experience in SAP - ERP, SAP- BW. - Coupa - Experience in Electronic E-auctions - Experience of Sourcing, including processes, ways of working, documentation and compliance requirements etc. - Able to work proactively and effectively in cross functional and distributed team at all levels in an organization. - Communication and influencing skills. - Delivery and analytical skills with ability to identify insights - Emotional intelligence, tact, and diplomacy. - Proactive approach with tenacity and drive to succeed. Rol Specifications The procurement Operations Specialist be expected to be responsible for: - The timely management of sourcing requests (eRFX) and eAuctions from the business within the agreed SLA’s and critical metrics. - Looking for opportunities for continuous process any system improvements - Providing advice and support to the business on the correct routes or sources of supply (via catalogues, Webforms etc.) - Finding opportunities for new catalogues and content - Be the champion for their defined area of spend, including category and/or market / country, knowing the right sources of supply, the policies applicable and the compliance requirements as well as the external sources that can be contacted to meet the overall business requirement. - Build active and positive relationship with their key Procurement collaborators The job holder may be instructed by their immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile Inclusion&Diversity; Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilit