Job Title: Operations Manager Overview: We are seeking a proactive and experienced Customer Operations Manager to lead our customer operations team within a dynamic logistics environment. This leadership role will oversee the performance, productivity, and development of team members responsible for load scheduling, shipment execution, and real-time updates in our Transportation Management System (TMS). Key Responsibilities: - Supervise and support Customer Operations Representatives, ensuring accurate and timely load scheduling, shipment building, and customer updates. - Monitor team performance, provide real-time coaching, and ensure adherence to standard operating procedures and service-level expectations. - Oversee the integrity and accuracy of data entry into the TMS, ensuring real-time updates for visibility and accountability. - Serve as the primary point of escalation for operations in office, resolving problems promptly and effectively. - Collaborate with cross-functional teams including day-shift management, dispatch, and customer service to ensure continuity and alignment in operations. - Analyze operational metrics, identify trends, and implement strategies to optimize workflow and service delivery. - Ensure compliance with all internal policies and external regulations regarding transportation and logistics operations. Qualifications: - Experience in transportation, logistics, or supply chain operations, with at least 1 year in a supervisory or leadership role preferred. - Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite; experience with specific TMS if applicable preferred. - Demonstrated ability to lead teams in a fast-paced, customer-focused environment. - Strong communication, problem-solving, and decision-making skills. - Detail-oriented with a commitment to process improvement and operational excellence. Location: Envigado, Antioquia, Colombia