2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Holcim ADC Psychologist | Talent Acquisition Specialist | IT Recruiter | People Specialist Are you a SYSTEM BUILDER, a PROBLEM SOLVER, and a PERFORMANCE OPTIMIZER? Do you thrive in dynamic environments, improving platforms that power global operations? Do you believe ITSM should be secure, scalable, and user-friendly? We are looking for a ServiceNow System Administrator who will be the driving force behind the health and performance of our ITSM platform. You’ll lead efforts to configure, maintain, and enhance ServiceNow across five key areas: Security, Upgradability, Performance, Manageability, and User Experience. If you're ready to elevate platform operations and create real business impact, this is your moment. What you will do: Administer and maintain the ServiceNow platform, ensuring stability, performance, and scalability. Configure ITSM modules and customize workflows, forms, and reports based on business needs. Monitor platform health and proactively identify and resolve technical issues. Collaborate with cross-functional teams to implement technical solutions and enhancements. Ensure platform governance, security, and alignment with ITIL and business best practices. Qualifications: 5+ years of experience with ServiceNow administration and configuration in a global environment. Strong knowledge of ITSM modules (Incident, Change, Problem, CMDB, Service Catalog). Experience with systems integration via REST, SOAP, JSON, and XML. Solid understanding of ITIL framework and SDLC. Experience leading or mentoring virtual/offshore technical teams. You’ll receive a highly competitive compensation package, plus perks such as: 100% remote work from anywhere in Colombia, with flexibility for occasional international work. Annual bonus up to 1.5x your monthly salary. Flexible schedule plus 12 additional half-days off per year. Between 18–25 vacation days based on tenure. 66% prepaid medical, fully paid life insurance, and access to personal development programs. At ADC, you’ll work in a collaborative, forward-thinking environment surrounded by global talent. You’ll have real influence from day one, enjoy monthly events, social impact programs, and space to grow your career on your own terms. Join ADC now! Tech in the Make. Seniority level Mid-Senior level Employment type Full-time Job function Engineering, Information Technology, and Administrative Industries Technology, Information and Media, IT System Operations and Maintenance, and IT System Design Services #J-18808-Ljbffr