**ABOUT US** Velocity Global is one of the fastest-growing companies in the world and hands down one of the greatest places to work from anywhere. We accelerate the future of work beyond borders. Our global work platform simplifies the employer and employee experience through cloud-based workforce management technology, personalized expertise, and unmatched scale. As the largest global Employer of Record (also known as International PEO) in 185 countries and all 50 United States, more than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. The company offers additional services including Independent Contractor Compliance to assess a workforce, and Agent of Record (AoR) to streamline payments to contractors. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, we have hundreds of employees across five continents. *** **RESPONSIBILITIES** - Support Velocity Global’s client service team through processes across all aspects of the business - Manage internal software/database by creating and updating employee and client profiles - Execute employee on-boardings with an unrelenting commitment to timelines, proper resource allocation, and attention to special projects - Serve as a liaison between our client - and employee-facing teams to ensure timely and accurate communication - Diligently and accurately update and maintain contractual documentation for company records - Monitor and record payroll additions reported by the clients and employees - Develop custom reports and dashboards for client accounts as required - Review validations and audits from payroll team and handle issues/exceptions with client account lead - Assist in ensuring billing accuracy, funding and receipt of payroll - Generate reports to analyze, audit, and reconcile payroll data - Ensure payroll is funded through confirmation of funding from treasury/local payroll teams - Develop and maintain competency in the area of international employment and payroll - Assist with A/R collections and invoice payment issues from clients The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience: - Bachelor’s degree or equivalent work experience required - 1 year of payroll transmission experience preferred - Able to understand and implement client MSAs/SOWs as it relates to client service (onboarding calendar, payroll calendar) - Understanding of payroll process, including but not limited to how inputs affect outputs - Research-oriented, exceptional organizational skills and attention to detail - Excellent presentation, verbal and written communication, listening and consultative skills - Technology-literate, including Microsoft Office suite - Strong consultative customer service and project management style - Drive, strong work ethic, and a passion for creating an unparalleled customer experience it should be in your bones - Interest in international business and contributing at a consistently high level **OUR VALUES** **Velocity** - Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results. **Integrity** - Doing right by our customers, colleagues, and ourselves through honest and ethical actions. **Be Bold** - Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves. **Empowerment** - Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves. **Service** - Supporting our customers, colleagues, and ourselves with respect and empathy. We have a passion for all things international business and thrive in a fast-paced, high-growth environment. If you want to work for a professional, global, inclusive, and innovative company, we’d love to meet you! LI-REMOTE