Cloud Operations Manager Direct message the job poster from Clouxter Human Resources Business Partner (HRBP) | Talent Acquisition | Employee Engagement | Performance Management |People Analytics | Cloud Computing Job Description: Cloud Operations Manager – ClouxterPosition Overview The Cloud Operations Manager plays a pivotal role in Clouxter's mission by ensuring the seamless delivery of managed services, maintaining strong client relationships, and driving operational and technical excellence. This role combines leadership, knowledge management, and customer engagement to ensure SLA compliance, service optimization, and client satisfaction. The ideal candidate embodies Clouxter's values, inspires teams to excel, and fosters a culture of continuous improvement Key ResponsibilitiesService Delivery Management - Lead client engagements from initiation to completion, ensuring alignment with objectives and maintaining open, transparent communication channels. - Initiate and manage engagement activities, including internal meetings, RACI matrices, documentation creation, and engagement planning for high-profile clients. - Act as the primary technical project management reference during implementations, ensuring client expectations are met and commitments fulfilled. - Oversee daily managed AWS Cloud service operations, ensuring SLA compliance and consistent achievement of KPIs. - Develop and implement best practices to enhance operational reliability and efficiency. Customer Relationship Management - Build and maintain strong, long-term relationships with clients, partners, and internal teams, acting as a trusted advisor throughout the engagement lifecycle. - Manage client-related internal processes, including scheduling, financial oversight, and resource allocation. Knowledge Management - Adopt and extend Clouxter's Knowledge Management Practice to systematically document operational insights, solutions, and best practices. - Collaborate with teams to maintain a robust knowledge base, including playbooks, runbooks, FAQs, and incident reports. - Promote knowledge-sharing practices to improve operational efficiency and prevent redundant efforts. - Regularly review and update knowledge artifacts to align with evolving operational and customer needs. Operational Excellence - Lead initiatives to optimize processes, reduce costs, and elevate service quality across cloud operations. - Analyze trends to proactively recommend and implement solutions that improve operational performance. - Ensure continuous monitoring and clear visibility of all technical and operational aspects, providing stakeholders with precise and actionable updates. Team Leadership & Workload Management - Manage team workloads to ensure balanced distribution and focus on professional growth. - Apply agile methodologies and best practices to enhance team delivery and efficiency. - Monitor team performance, providing actionable strategies to sustain and boost morale and productivity. Metrics and Reporting - Track, analyze, and report on key metrics such as SLA compliance, operational efficiency, customer satisfaction, and knowledge base utilization. - Provide clear visibility into progress, risks, and accomplishments through regular updates and reporting. Visibility and Communication - Maintain high visibility of ongoing operations via dashboards, reports, and regular meetings with stakeholders. - Facilitate effective communication between teams and clients to prevent service interruptions and ensure alignment. Required Qualifications & Skills Experience - At least 3 years of experience in cloud operations, IT managed services, or a related field. - Proven track record in customer-facing roles, such as Operations Manager, Project Manager, lead Manager or similar positions. Technical Expertise - Deep understanding of AWS services, tools, and best practices. - Familiarity with ITIL processes and cloud service management frameworks. - Hands-on experience with knowledge management systems and practices Leadership and Management - Demonstrated ability to mentor and lead teams to success. - Expertise in scheduling, resource allocation, and risk management. Communication Skills - Excellent verbal and written communication abilities for diverse audiences. - Strong capability to deliver clear, actionable reports and presentations. Preferred Qualifications - AWS certifications such as AWS Certified Practitioner or AWS Certified Solutions Architect. - Familiarity with tools for monitoring and optimization, such as CloudWatch, Cost Explorer, and AWS Trusted Advisor. - Background in implementing automation and optimization strategies for cloud operations. - Background in managing financial and resource aspects of client engagements. About the Clouxter At Clouxter, people and culture are most important.We are committed to empowering our team and cultivating an environment of Excellence, Adaptability and Teamwork For this reason, we offer special routes for the professional and personal growth of our collaborators. We value continuous learning paths and provide unique opportunities for this. Some of the Benefits We Offer Time Flexibility: Free days to spend with your family, rest, carry out personal errands, or celebrate important moments. Health Care: We offer prepaid medicine and benefits related to visual health* applies in some territories Access to Streaming and Training Platforms: We provide you with subscriptions to streaming platforms and training resources. Mentorship & Career Growth: We support new members through comprehensive learning and mentorship programs. Our team celebrates knowledge sharing and strives to assign projects that help team members develop into well-rounded professionals and take on more complex tasks. Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Management and Manufacturing Referrals increase your chances of interviewing at Clouxter by 2x Sign in to set job alerts for "Operations Manager" roles. 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