TTS Regional Processing Center is a key unit within the Global TTS Operations, with servicing responsibilities for a group of several cash products and areas, Indexing and Registration, Funds Transfers, ACH, L1 Sanction Screening and Cash Servicessupporting several Latam countries. Global Cash Operations offers world class cash services in over 70 markets around the globe. The Tampa-based organization supports LATAM clients as initiators of transactions to counterparties in other global regions, as well as completing transactions to our clients that emanate from Citigroup branches or foreign banks in other regions. The organization provides our corporate and FI clients with transaction preparation, processing and customer service. In striving to achieve high quality delivery the organization works closely with business partners and internal servicers (e.g., e-Serve). A significant focus on control, customer service and quality is practiced at the transaction and process levels. **MAIN RESPONSIBILITIES**: Provide effective and proactive, on the ground, day to day management control of the region’s Cash Operations, which includes but not limited to: Strong control environment and improved metrics. Increased customer satisfaction (both internal and external). Reduced errors and increased operating effectiveness. Established credibility and strong operations, audit, and front office working relationships. Strong partnerships developed with Regional ops, with product, TCS, and global governance. **Risk and Controls**: Conduct periodic reviews from an Operational Risk and Efficiency perspective and ensure continuous improvements are made. Coordination of regular review of processing procedures and units’ end of day checklists. Review MCA testing. Proactively monitor the work queues of the processing flows, working with peers and different partners, to ensure transactions are processed in line with the SLAs committed to Citi’s customers. In addition, review in process queues, pending queues, rejected transaction queues to ensure all transaction processing are reported appropriately via MIS, all pending transactions are categorized by root cause and bottle necks are eliminated, and lastly all transactions that have been rejected are processed timely. Participate as required in Internal Audit, Governance and business monitoring. Review of funds transfer systems against product processor and against general ledgers reconciliations and escalations of any breaks that are material from the $ value and aging perspectives. Coordinate and present status of reconciliation of volumes versus MIS reporting as required. Continue to work on control and governance processes implementation to ensure audit readiness and "Sufficient Assurance" IA results. Local Coordination Compliance with internal Citi policies such as Information Security, COB, compliance, etc. Act as a liaison point for operational items as well as the Processing Partner. Perform entitlements review process Volume and Capacity Analysis Implement a solid capacity planning process addressing a timetable for when capacity analysis needs to be completed in the year considering actual and forecasted volumes and UPT (unitprocessing time). In addition, review fixed activities such as meetings, etc, to ensure consistency across units. Review and address capacity shortages and surpluses in light of volume changes and productivity efficiencies created to reduce UPT. Quality Management QMR - Regular review of root cause analysis and subsequently implementation of corrective action plans to eliminate root cause. Technology Initiatives (Productivity, enhance controls, enhance customer experience, etc) Provide input and direction in process improvement initiatives Ensure smooth roll out and effective utilization of various Citi’s systems Develop and coordinate productivity efficiencies that address process re-engineering and system enhancements and ensure successful ramp up of initiatives. Review productivity efficiencies to ensure they are adopted 100% once delivered in production and are sustainably implemented in the long run. Talent Management Identify key talent and ensure succession plans are in place. Review levels of attrition at lower and supervisory levels and their impact on KPI’s and customer satisfaction. **Development Value**: Program management Quality and Risk Control Technology initiatives and productivity efficiencies Volume and capacity analysis System flows including accounting Develop a detailed knowledge of Latam Cash product offering. Develop strong understanding of Latam Cash product processors and support systems Manage the development and implementing new processes, controls and initiatives Ability to implement new processes and technology to support new business initiatives, improve control and increase operating efficiency Develop and demonstrate ability to work under pressure in a high growth environment, implement high quality