Complaints and Feedback Mechanism Technical Assistant Colombia Northeast Cúcuta This role supports the Complaints and Feedback Mechanism in the designated geographic area. Job Description Key Responsibilities: - Support implementation, improvement, and monitoring of community feedback mechanisms. - Contribute to community participation and accountability policies within NRC programs. - Ensure adherence to NRC policies, tools, and guidelines. - Assist with project activities according to action plans and ensure proper task execution. - Maintain knowledge of technical areas for effective team support. - Resolve daily operational issues following established procedures and standards. - Prepare status reports for management and ensure documentation. - Promote ideas to strengthen the role's functions. Specific Tasks: - Serve as focal point for receiving and managing complaints and feedback from participants and external parties. - Implement community feedback procedures according to NRC standards. - Ensure mechanism accessibility to affected populations and program participants. - Train staff, partners, and key personnel on accountability principles, data protection, and feedback mechanisms. - Provide clear information about programs and projects to communities via designated channels. - Assist program teams in implementing community feedback mechanisms to share views and concerns. - Share information on suggested changes from participants with program teams and document recommendations. - Contribute to periodic reports on feedback management, including trend analysis and improvement recommendations. - Participate in operational process improvements and promote PSEA standards. - Support Safe and Inclusive Programming in all activities. Required Qualifications: - 1 year experience as a Technical Assistant in humanitarian aid contexts. - Relevant technical knowledge and professional qualification preferred. - Experience working in complex environments. - Fluent Spanish language skills; knowledge of other languages is a plus. - Studies in social sciences, anthropology, or related fields; recent graduates or final semester students. - Experience managing feedback and complaints systems in development, social, or humanitarian projects. - Knowledge of humanitarian standards, gender policies, and protection concepts. - Strong interpersonal, organizational, and confidentiality skills. - Proficiency in MS Office, databases, and internet tools. - Ability to analyze and synthesize information from multiple sources. - Knowledge of results-based management methodology. Employment Details: The employment contract will be under Colombian labor law, with a monthly salary based on the specific vacancy grade. NRC's salaries are evaluated nationally and are non-negotiable. Interested candidates must apply through www.nrc.org.co by the deadline. Only complete applications received by this deadline will be considered. NRC offers equal opportunities and values diversity. All recruitment processes are free and managed directly by NRC. About NRC The Norwegian Refugee Council is a humanitarian organization supporting displaced people worldwide. We promote responsibility at all levels, foster growth, and prioritize diversity, equity, and inclusion. Additional Details - Seniority level: Entry level - Employment type: Full-time - Job function: Other - Industries: Non-profit Organizations