**RedValley**, the fast-growing company in Medellín, is looking for a talented, and strategic, **Customer Care Specialist** to join **Premier Med Group**. We have partnered with one of New Jersey’s top experts in vein and pain treatments. Who cares about delivering results and creating a first-class experience. Perform mínimally invasive procedures with the use of top-notch technology. At their pain management and vein clinics, their priority is to deliver results. As a **Customer Care Specialist,** you will specialize in assisting daily callers with anything related to their procedures at the clinics. Through inbound or outbound contacts, you will provide a top-notch experience while providing empathy to our patients making sure their experience goes as smoothly as possible. **What You'll Do** - Coordinating and scheduling new patient appointments according to doctors' schedules - Importing and managing records for new and existing patients - Obtaining necessary medical record information from referring providers to complete the new patient process. - Follow up with patients for their existing and upcoming appointments - Assigning documents such as orders, operation notes, consents, outside records, procedures, and therapies, using standard classification systems within the electronic medical record - Documenting work processes as required. - Performing other duties as assigned by the team leader/managers. **What You'll Bring To The Team** - Strong spoken and written English C1+ - 1+ Years of Experience in customer service in the healthcare industry - Experience as a new patient coordinator is preferred. - Strong oral and written communication skills - Ability to multi-task efficiently and effectively - Highly detail-oriented. **We Offer You** - Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado). - One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work. - Private health insurance for you plus a family member. - Enjoy a fantastic discount on lunch at our partner restaurants! Application Question(s): - What is your salary expectation in COP? **Experience**: - Healthcare: 1 year (preferred)