3 - 5 years experience - Basic understanding of Windows Server OS, Active Directory, and basic networking. - Performing L1 activities for incidents. Diagnosing the problems and documenting steps before passing ticket to L2 - Patching knowledge using Altiris - Generating reports out of various systems and managing the documentation up-to-date - Excellent communication skills - Basic knowledge of Hypervisor (VMware, Nutanix) - Familiarity with ITIL processes (Incident Management, Service Requests). - Good communication skills and a customer-centric attitude.