Guest Loyalty Membership Agent "," Urban Air is seeking a dedicated and passionate Guest Loyalty Membership Agent to join our dynamic team. In this role, you will be responsible for promoting fun events at Urban Air for birthday parties, church events, sports groups, or any other type of group. "," You will work closely with our guests to plan events, manage membership programs, and provide exceptional customer service. To succeed in this position, you must have excellent phone and computer skills, be able to multi-task in a fast-paced environment, and be passionate about delivering a great Guest experience. "," This is an exciting opportunity to join a growing company that values its employees and strives to create lasting memories through next-level play. If you are a self-motivated individual who is eager to learn and develop your expertise, we encourage you to apply. "," Responsibilities: "," "," - Assist Guests with general questions and support surrounding the Membership program "," - Provide one call resolutions to quickly resolve inquiries "," - Answer incoming calls regarding cancellation requests, account changes, refunds and other requests based on company policy "," - Process outbound calls to existing Members regarding account updates as needed "," - Provide account options and solutions to deescalate Guests inquiries within business alignment "," - Document and process account changes within CRM "," - Meet productivity expectations while providing a high regard to Guest service "," "," Qualifications and Skill Requirements: "," "," - Professionalism with Guest focus and high regard to providing the best Guest service "," - Excellent computer skills and ability to multi-task in a high-paced work environment "," - Data entry skills with an emphasis on attention to detail "," - Excellent Verbal and Written communication "," - Strong people skills including being informative while listening "," - Minimum of two years call center experience emphasizing in collections and contractual agreements preferred "," "," About Us: "," We are a company that values diversity and inclusion. We strive to create a workplace where everyone feels welcome and valued. We are committed to equal opportunities for all applicants and employees. "," EEO/ADA Statement: "," We are an equal-opportunity employer and are committed to providing reasonable accommodations to qualified applicants and employees with disabilities.