Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Director, Account Management - Overview Responsible for setting sales strategies related to customer accounts aligned with geography strategy and achieving sales goals that drive market share, volume, and revenue growth. Leads and manages existing customer relationships, identifying opportunities and customer needs in core business, new flows, and digital sectors. Partners with customers to deliver customized solutions and comprehensive consulting support. Responsible for pipeline management at the account level. Role Design, develop, and lead account strategies and business by understanding industry trends, key players, products, and technologies, delivering strong commercial execution and partnerships, leveraging MasterCard’s product and service value propositions. Increase MasterCard relevance in the accounts through negotiations at senior management levels, setting mid to long-term business strategies, and influencing customer roadmaps and trends. Identify new business opportunities within traditional and beyond solutions, securing approvals and sponsorships for development. Lead cross-functional teams to manage and deliver transformational projects with mid to long-term financial impacts, including team management and coaching. Develop and manage business solutions to meet account needs, challenging internal planning and decisions, and aggregating account requirements to strengthen strategy. Oversee cluster accounts' P&L performance, forecast business drivers, and ensure targets are met, while challenging the status quo and supporting sales of services. Manage and align sales and functional teams across regions to develop integrated strategies, ensuring team performance, development, and growth. Participate actively in defining and executing market transformation strategies to enhance Mastercard’s role in the value chain. All About You Bachelor’s degree required, Master’s preferred. Experience in complex sales, business development, and strategic account management, preferably within financial services or retail banking (credit card industry preferred). Leadership and teamwork skills, customer orientation, effective communication, relationship management, sales and marketing knowledge, people management, analytical and conceptual thinking, conflict resolution, high-level negotiation skills, influencing skills, language skills relevant to customers, problem-solving, strategic planning, and multitasking abilities. Experience in the banking or financial services industry, with a focus on credit cards or retail banking preferred. Ability to manage and build high-performance teams, act with urgency, demonstrate credibility, and possess external credibility. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or representative must: Abide by security policies and practices; Ensure confidentiality and integrity of accessed information; Report suspected security violations or breaches; Complete mandatory security trainings as per Mastercard’s guidelines. #J-18808-Ljbffr