**Why Monte Cristo Ironworks?** Monte Cristo Ironworks is a family-owned company that’s been crafting high-quality steel doors in Oklahoma for over 18 years. We believe in delivering unique craftsmanship and exceptional customer service. If you’re looking for a role where your work matters and you can grow with a company that values you, this is the place for you. We don’t micromanage. We trust you to get things done and provide real opportunities for growth and development. **Role Responsibilities** As our Service Coordinator, you’ll be responsible for: - **Managing scheduling** to keep our service teams on time and organized. - **Communicating with customers** to confirm appointments, provide updates, and address any questions or concerns. - **Resolving scheduling conflicts** and ensuring the service team operates efficiently. - **Maintaining organized records** of service calls, invoices, and payments. - **Ensuring customer satisfaction** by providing timely updates and addressing any issues promptly. - **Collaborating with leadership** to reduce stress and streamline day-to-day operations. - **Proactively identifying issues** and solving them before they escalate. - **Delivering a seamless service experience** for both customers and the internal team. **Who We’re Looking For** You’re a perfect fit for this role if you: - **Keep things organized** like a pro, even when there’s a lot going on. - **Communicate confidently and professionally in English**, handling customer and team interactions with ease. - **Build strong relationships** and have the empathy to understand both client and team needs. - **Take initiative** and solve problems before they even come up. You don’t wait for directions—you make things happen. - **Have a goal-driven mindset**, always thinking about how to move things forward and improve our service. **Compensation** - **Competitive Pay**: USD $1,400-USD $1,800 per month, full-time. - **Room to Grow**: As we expand, so do your opportunities. - **Trust and Autonomy**: We respect your ability to manage your responsibilities without micromanagement. - **A Great Team**: We value innovation, problem-solving, and we genuinely enjoy doing great work together.