**DESCRIPTION** **This position is responsible for operating load statuses at every stage of the load process to ensure operations are running smoothly and maintain a 98% pickup and delivery status.** - Validate loads status to all load stages (i.e. pick up, in transit, border crossing, and delivery). - Constant communication with carriers and drivers to validate load status. - Request GPS Tracking from Driver / Carrier. - Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper. - Request documentation regarding BOL and seal. - Execute and secure on time pickup and delivery according to operational standards. - If border crossing applies; manage and execute international border crossing procedures. - Confirm unloading notification with driver, carrier, and consignee. - Secure and Upload POD. - Create reports to customers and maintain constant communication regarding load status. - Live update TMS (Transportation management system) with real time information. - Validate service of carriers and other transportation providers. - Maintain 98% pick up and delivery for all operational loads. **EXPERIENCE**: - At least 2 years of experience tracking shipments for international loads or customer service. - Perfect English level - Schedule availability - Excellent organizational and multitasking abilities **REQUIRED SKILL SET** - Punctuality & Attendance - Sense of urgency - Teamwork - Self-Motivation - Problem Solving - Outgoing - Proactive - Communication **Language**: - English (required)