Job summary Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Responsibilities - Supports project implementation of moderate to high complexity and independently works on projects of low to moderate complexity. - Assists as a liaison between agile teams and cross-functional stakeholders. - Contributes to the identification of solutions and development of business requirements that meet the needs of the business and best serves our customers. - Assist with Stakeholder Management: Assist in managing stakeholder expectations and ensuring clear communication channels are established and maintained. - Supports processes and systems changes when needed to ensure compliance - Assesses requested information to ensure alignment with business needs, objectives, and practices. - Reviews processes to determine cost efficiencies. - Receives requests from UPS internal and external customers via email, phone, and websites to be resolved in a timely manner. - Determines scope of requests and reviews issues with appropriate personnel as needed to assign specific actions required to resolve. - Participates in conference calls with internal customers to investigate and determine resolutions of issues. - Tracks and analyzes data to determine root causes of process or program issues. - Gathers user requirements for enhancements to improve functionality of applications. - Assists with evaluating processes and systems to ensure compliance. - Documents new processes and creates workflows to meet operation process and training standards. - Assists in the design and implementation of communication plans to ensure those affected by projects are informed and updated. Qualifications - Highly experienced in requirement documentation and analysis – Strongly Preferred - At least 3 years of UPS work experience in UPS Small Package Billing Processes – Preferred - Experience in process documentation, process mapping skills - Preferred - Qualification in process and/or project planning (Lean Six Sigma degree or project management skill) - Preferred - Bachelor's degree or international equivalent - Required - Advanced Knowledge of MS Office Suite (including Access) – Strongly Preferred Additional Information - This job is for grade 10E - Located at the Medellin, Colombia site - Work modality: Hybrid - Fluent in both written and spoken English at a B2 level. - Schedule: Monday to Friday, 8:00 a.m. – 5:30 p.m. EST Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora