**Job Tittle: Account Manager** **Location: Medellín - Colombia** **Schedule: Monday to Friday 8:00 to 17:00** **Type of contract: Perm** **Pay rate: 3.000.00 to 3.500.000 COP** The Account Manager Coordinator position is to lead and maintain up to date administrative tasks, contracts, internal communication with cross-functional teams to ensure delivery and maintain contract administration tasks, liaise with internal cross-functional teams to ensure timely and provide successful business support for continued growth and group retention. group retention. **Responsibilities and Duties**: - Relationship Management. - Develop relationships with all levels of customers and achieve positive reviews on service and responsiveness. - Work with internal operations teams to understand and meet customer needs. - Developing and ensuring compliance with service level agreements for business groups - Support in the compilation and preparation of documentation required for public tenders - Create and maintain updated Terms of Coverage for groups - Facilitate agent sales efforts by providing information with respect to corporate groups - Track quotations for new business and pending renewals and prepare account status reports - Execute call plans to follow up on pending proposals to help increase with the closing rate. - Collaborate with the Senior Account Manager to identify and grow opportunities - Support the group renewal process - Assist in forecasting and tracking key account metrics and trends and communicate progress **Requirements**: - Excellent analytical skills - Exceptional oral and written communication skills - Team oriented and collaborative - Adaptability to change - Fluency in Spanish and English (written and spoken) - Ability to multi-task and prioritize - Excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint and. Outlook. **Education and experience**: - Associates degree from an accredited institution, preferably in business, marketing or related. - Experience in Customer Service and/or healthcare industry. **Benefits**: - Law benefits At ttg, _“We believe in making a difference One Person at a Time,”_ ttg OPT Pay: $3,000,000 - $3,500,000 per month Ability to commute/relocate: - Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required) **Experience**: - account management: 1 year (preferred) **Language**: - English (preferred)