Partnerships Manager Bogota, Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. The Anthology Partner Program is a differentiator in that it provides an ecosystem that enables our clients with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be. Primary responsibilities will include: - Managing a portfolio of Anthology and Blackboard Partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized Partners - Creating Partner account plans to provide additional recommendations that will benefit the Partner’s investment in Anthology - Helping new Partners navigate through their initial onboarding and fulfillment of program services - Tracking and managing Partner satisfaction by monitoring Partner usage data, health indicators, and potential growth opportunities and translating into strategies for success - Fostering relationships and collaborating with cross-functional internal teams (Product Management, Product Development) to ensure Partners achieve their strategic business objectives - Creating and documenting new business processes as we scale our partnerships program - Managing day-to-day relationships with Partners, developing an understanding of their products, services, and strategies to help Partners develop their product, sales, marketing, and delivery capabilities in line with Anthology’s strategy - Capturing and integrating key performance indicators (KPIs) to measure operational effectiveness and return on investment (ROI) for Partner marketing solutions - Demonstrating the ability to demo Partner technology to internal and external clients - Building and maintaining strong relationships with a diverse set of internal and Partner constituencies - In coordination with Partner Marketing, creating and managing measurable, market-driven campaigns leveraging all relevant elements of the marketing mix including public relations, social media, events, online marketing, direct marketing, and client programs - This role requires no more than 25% travel Required skills/qualifications: - University degree or equivalent experience - At least 5 years of prior relevant experience - At least 2 years of relationship management experience, preferably in a B2B SaaS organization - Demonstrated interpersonal skills; ability to communicate effectively both written and orally with a variety of internal and external audiences - Quick thinker, calm in tough situations, adept at problem resolution, ability to think strategically while managing multiple projects and Partners - Ability to multi-task and quickly adapt to specific Partner needs and think independently and resourcefully, addressing unique customer issues - Previous experience in effective account management with strong customer-centric orientation - Ability to develop and document complex new business processes - Ability to manage Partner expectations and work effectively with cross-functional teams - Ability to prioritize and delegate in a resource constrained environment and re-prioritize resources rapidly - Ability to exercise discretion, creative decision-making, and independent good judgment - Comfort and proficiency with managing conflict and working with diverse populations - Demonstrated ability to act as advocate for Partners - Fluency in written and spoken English at CEF B2 level or above - Enjoys working with different types of personalities and skill levels Preferred skills/qualifications: - Familiarity with EdTech including Student Information Systems - Related experience in account management and customer support and retention - Previous experience in a SaaS company - Demonstrated ability to support Marketing, Business Development, proposal creation, and other efforts towards successful Partner acquisition and retention - Strong organizational skills, being able to effectively organize information, insights, and documentation - Previous data management experience The Office: We have an office located in Bogota, Colombia as a hub for the LAC market. - Located in Capital Towers center in the financial district - Excellent and secure area to eat lunch, have a walk, or dine after office hours - Benefits in prepaid medicine, dental plan, and wellness allowance - Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100 - Free parking for employees and paid parking f