6 days ago Be among the first 25 applicants At Boomin’ Brands Media, we’re all about high impact content, but what really makes them magic? Relationships. That’s where you come in. This is your chance to become the heartbeat of our client experience, helping us turn amazing video content into even better client partnerships. What You’ll Own: You’ll work side-by-side with our Director of Customer Success and Project Management team to make sure every client feels like a VIP. That means: - Becoming the main point of contact for a portfolio of incredible clients (think creators, coaches, and agency owners). - Leading onboarding calls and making their first steps with us smooth, exciting, and confidence-filled. - Hosting monthly check-ins and staying proactively in touch without chasing needed on their end. - Gathering client feedback, reading between the lines, and solving issues before they become problems. - Working cross-functionally with Project Managers and Editors to ensure what we promise is what gets delivered. - Spotting opportunities to upsell or cross-sell when it’s a no-brainer (and always in service of the client’s goals). - Tracking progress, identifying trends, and keeping the Director of Customer Success looped in with reporting that actually means something. - Updating and improving our internal systems, SOPs, and client-facing playbooks because smart processes = happy humans. Who You Are: We’re looking for someone who blends strategy with soul—part relationship builder, part solution architect. If this sounds like you, keep reading: - You’ve got at least 2+ years of experience in a client-facing role (Customer Success Manager, Account Management, or similar), preferably in a creative agency, SaaS, or media environment. - You’re bilingual fluent in both English and Spanish, written and spoken. - You love systems, processes, and staying two steps ahead. - Bonus points if you’ve got experience with CRMs, project management tools, or video production workflows. Why You’ll Love Working With Us: Here’s what we offer: - Paid Time Off: 15 PTO days + 6 U.S. Federal Holidays + 2 bonus days off during Semana Santa - Remote culture: work from where you feel most focused and fulfilled - Semimonthly payments: so you're never left waiting too long - Room to grow: we promote from within and are big believers in professional development - Creative freedom: your ideas matter here - Supportive, no-drama environment: we work smart, stay kind, and actually enjoy Mondays Who We Are: Boomin’ Brands Media is a white-label video editing agency helping agencies, coaches, and personal brands scale their content with zero stress and overwhelm. We’re not here to play small; we’re building the backend video team every creator dreams of, with heart, hustle, and human connection at the core. Ready to bring your magic and join the Boomin’ Brands Media crew? This is the ONLY way we can properly review your application and get everything in one place. To trust us, we really want to see what you’ve got! Please go ahead and submit your information so we can take the next step! Seniority level - Entry level Employment type - Full-time Industries - Online Media #J-18808-Ljbffr